631-400-4234
Offices395 N Service Rd Suite 310, Melville, NY 11747
Follow us on
https://tpgbpo.com/wp-content/uploads/2021/07/New-Banner.png

How BeeSeen Solutions used CollaborationRoom (viewme.ai) to engage with team members to drive higher levels of Communication, Performance, and Compliance

Situation

BeeSeen Solutions is a full-service Business Process Outsource provider founded by a group of entrepreneurs who have built several successful companies in the retail, call center, financial services, and technology industries.

With the workplace paradigm shift that occurred over the last year, BeeSeen Solutions was scrambling to ensure that they could keep their workforce engaged remotely so they could continue to meet the expectations of their clients. BSS felt that all of the commonly available video conferencing solutions in the market lacked important features for remote workers and managers.

Challenge

BeeSeen Solutions (BSS), being a dynamic and culture centered organization, operating remotely due to the pandemic, was challenged to maintain effective communication, performance and compliance at the level that their clients were accustomed to, using traditional video conferencing platforms. They were facing problems like connectivity issues, audio/video lag, insufficient oversight to manage customer/agent communications, and concerns about compliance protocols,to name a few. Patrick Pinto, CMO for BeeSeen Solutions said “although we had a video conference application deployed, we feared it wouldn’t be as effective as we were looking for. Once we started working remotely, our concerns were validated; we were struggling to manage operations with any sense of effectiveness. We needed to make a change and do so fast.”

We needed a communication tool that would allow managers to engage with their teams, seamlessly, as if they were working in the office.

Solution Provider

TPG immediately assigned a team to partner with BSS management to help them solve their issues.

Understanding that the most pressing issue was regaining efficiency and effectiveness in a remote work environment, TPG introduced BSS to their cutting-edge engagement tool ‘CollaborationRoom,” a tool built to help engage team members to drive higher levels of performance and compliance.

TPG showed BSS how CollaborationRoom was a seamless, low bandwidth, highly interactive tool that would allow BSS management to regain their competitive advantage, even in a remote environment.

Want to Read More:

https://tpgbpo.com/wp-content/uploads/2021/07/75efc5c504cebcaeab51766b5eff9bcf.gif

Read Our Full Case Study from CollaborationRoom

THE PATRIOT GROUP STORY

Our Vision:
Driven to Deliver Excellence

We are a Veteran Owned Company that is focused on delivering the best customer experience and results possible on behalf of our clients. We partner with experts to drive top performance, the highest level of compliance, and operational efficiency. We will not compromise on ensuring superior quality service. We are driven by relationships, resources and results to provide a positive experience at all levels. 

Our commitment to our partners is showcased through the pedigree of partners we align with to drive strategic performance, enhanced compliance and an ease in doing business every partner can gain from.  Our mission to provide the highest value possible and our commitment to people both inside and out of our company is what motivates us to continue providing a proven track record of performance. 

Core Values

Integrity
In everything we do!
Dedication
To delivering superior service
Community
Providing support and commitment to being a positive influence
Excellence
Never compromising our efforts
bt_bb_section_bottom_section_coverage_image

Subscribe to Updates!

Enter your details to get business inspiration, trending solutions and consulting tips delivered to your inbox.

    Looking to partner with industry experts to help optimize your operations?

    OUR LOCATIONSPartnerships with a global reach
    • New York
    • California
    • Oregon
    • India
    • Florida
    • Jamaica
    tpgmap
    https://tpgbpo.com/wp-content/uploads/2021/04/TPG-Logo-1.png
    OUR LOCATIONSPartnerships with a global reach
    tpgmap
    New York
    California
    Oregon
    India
    Florida
    Jamaica
    GET IN TOUCHFollow Us

    All Rights Reserved.

    Designed by BeeSeen Solutions